Cancellation / Returns

LV Furniture Collection Return & Cancellation Policy

  1. ABOUT OUR POLICY

Every LV Furniture Collection team member is dedicated to ensuring you are completely satisfied with your shopping experience. If you wish to return your order, you may do so in accordance with our Return Policy (“Policy”) and the guidelines outlined below. Customers are responsible for the entire return process (“Return Process”), which includes the steps, procedures, and applicable fees. Orders that arrive at our Las Vegas, Nevada warehouse with any damaged or missing items will incur additional charges, which will be deducted from the refund amount. Orders with open claims are subject to extra fees for any additional issues occurring during the Return Process. Items returned in a condition other than their original, unused state will also be subject to deductions. This includes, but is not limited to, rips, tears, scuffs, stains, dents, scratches, odors, or any sign of use. Refunds will only be issued following a complete inspection at our warehouse.

  1. POLICY DETAILS

A. Key Points

  • Returns for special, online, and in-stock orders (excluding showroom orders) will be accepted up to thirty (30) calendar days from the delivery date.

  • The return timeline begins on the date the order is received.

  • A 35% restocking fee applies to all returns submitted between days 4–30 or for unauthorized returns or refused shipments, including drop-ship orders.*

  • Items must be returned in original or equivalent packaging. A $200 repackaging fee may apply for inadequate packaging.

  • Refunds are issued to the original payment method.

  • Special orders are not eligible for exchange.

  • As-is, display, clearance, or Final Sale items and individual pieces of a multi-piece order are not eligible for return or exchange.

  • Orders may not be canceled after 2 days (48 hours) of the initial payment.

*Unauthorized returns are those that do not meet the criteria outlined in Section 3 (Return Steps).

B. Return Chart: Special & In-Stock / Online Orders

Return Timeline (Calendar Days) Return Accepted? Applicable Fees
Day 1 - 3 Yes Return Costs
Day 4 - 30 Yes 35% Restocking Fee + Return Costs
After 30 Days No N/A


C. Showroom Order Returns & Exchanges

Refer to the terms and conditions provided at the time of purchase. All showroom-related inquiries must be directed to a showroom representative.

  1. RETURN & REFUND PROCESS

A. Return Steps

  • All returns must be confirmed by email prior to proceeding.

B. Refund Process

Once received, returned items will be inspected by our warehouse team. If the item is not in original condition, applicable fees may apply. Refunds will be issued less any applicable deductions within approximately 3–5 business days of the return's arrival. Timelines may vary. Contact us directly for updates.

  1. CANCELLATIONS

A. Restrictions

  • Orders may be canceled free of charge within 2 days (48 hours) of payment.

  • After 2 days, orders enter processing and CANNOT be canceled, regardless of production or shipping status.

  • Canceling an order removes all items from it and is not reversible.

B. Cancellation Timeline

Timeline from Initial Payment Charge (%)
Within 2 Days (48 Hours) Complimentary Cancellation
After 2 Days Not eligible for cancellation

  1. SHIPPING & DELIVERY CONDITIONS

LV Furniture Collection is not responsible for delays caused by:

  • Manufacturer scheduling

  • Material shortages

  • Severe weather

  • Port or road congestion

  • Customs delays

  • High-volume shipping periods

  • Holiday closures

  • Carrier communication issues

  • Force majeure or other uncontrollable events

Refunds will not be issued due to these factors.

  1. PRICE MATCH POLICY

Please see our Terms and Conditions for full details.

  1. ONLINE & IN-STORE CREDIT

Store credit may be offered instead of a refund. If a new order exceeds the credit amount, the remaining balance may be paid by credit card or ACH.

For any questions regarding this Policy, please contact us at (725)308-3008 or email customerservice@lvfurniturecollection.com.