Warranty

LV Furniture Collection Limited Warranty

  1. ABOUT OUR WARRANTY

At LV Furniture Collection, we take pride in offering high-quality, handcrafted furniture designed with care and precision. While our products are built to last, we understand that unforeseen issues can arise. Our Limited Warranty is intended to cover specific manufacturing and material defects under normal residential use, offering you peace of mind with every purchase.

  1. WARRANTY COVERAGE

Our Limited Warranty covers defects in workmanship and materials for orders purchased directly from our website or showroom in Las Vegas, Nevada. The warranty period begins once the order is delivered and received in full by the customer. Coverage applies only to issues falling within the scope of this policy and is void under the conditions outlined in the Exclusions section.

  1. WARRANTY COVERAGE TABLE

CATEGORY COVERAGE PERIOD NOTES
Glass Armrests & Light Panels N/A Not covered
Reclining Mechanisms 3 Months
Manual Hand Levers 3 Months
Electronic Devices 3 Months Excludes LED lights and remote controls
Spring Systems & Seat-Spring Mechanisms 6 Months
Fabric, Bonded Leather, and Synthetic Leather 6 Months
Genuine Leather 1 Year See Leather Care section below

  1. LEATHER CARE, REPAIRS & MAINTENANCE

Customers are responsible for properly maintaining their leather furniture to ensure longevity. We recommend using only professional-grade leather care products. Using incorrect or abrasive products may void the warranty. Due to the natural variation in leather grain, texture, and color, we do not guarantee a perfect color or texture match on repaired or replaced parts.

  1. WARRANTY EXCLUSIONS

This warranty does NOT cover:

  • Exposure to heat, sunlight, artificial lighting, or outdoor conditions

  • Improper placement or storage

  • Incorrect assembly or disassembly

  • Burn marks, ash residue, or damage from smoking

  • Standard wear and tear

  • Peeling, wrinkling, pilling, or seam issues

  • Discoloration, fading, or staining from improper cleaning

  • Cushion softening or loss of firmness

  • Pet damage or scratches

  • Structural damage due to misuse or accidents

  • Modifications or alterations by owner

  • Freight or in-transit damage (see below)

  • Aesthetic concerns such as size, color, or design preference

  • Acts of nature (flood, earthquake, etc.)

  1. FREIGHT & DELIVERY DAMAGE

Damage incurred during shipping or delivery is not covered under this warranty. Customers must submit a claim form within 48 hours of receiving their order for resolution. Claims submitted after this period may not be accepted. See our Claim Policy for further details.

  1. WARRANTY CLAIMS

Warranty issues are not eligible for returns or refunds. If you believe your issue qualifies under this policy, please reach out to our customer service team. All valid claims will be assessed individually, and resolutions may include repair, replacement, or store credit depending on the specific case.

For questions or assistance, please contact us:
Phone: 725-308-3008
Email: customerservice@lvfurniturecollection.com