In-Store (Local) Purchase Policy

Cancellation Policy

 Order Type Time Frame Action Fee
In-Stock Orders Within 72 hours of Purchase Processing Fee 3% of Total Purchase Price
After 72 hours of Purchase Cancellation with applicable fees 20% of Total Purchase Price
Custom Made Orders Within 72 hours Processing Fee 3% of Total Purchase Price (Unless paid in cash)
After 72 hours Not Accepted N/A

 

Return Policy

 Order Type Time Frame Return Policy Fee
Standard Orders Within 3 days of delivery / pickup Accepted with Restocking Fee 20% of Total Purchase Price
After 3 Days Not Accepted N/A
Custom Made Orders Not Accepted Not Accepted N/A

** Return items will be inspected on-site during pickup. Items must be in original and new condition. If the return item does not meet the original delivered condition, it will not be picked up or returned. If returns are accepted refunds will be issued within 3–5 business days from the date of pickup. **

Promotion, Clearance, and Floor Samples

All items sold as part of promotions, clearance, and floor samples are considered as final sales. No returns, exchanges, or cancellations for these items. All items are sold as-is.

Non-Refundable Items

Mattresses, bedding, foundations, adjustable bases, accessories, delivery fees, redelivery fees, pickup fees, restocking fees, and deposits for special orders are non-refundable. Bedding items, include those with no comfort exchange, are also not eligible for return.

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In-Store (Local) Purchase Policies

We understand that sometimes plans change, and you may need to cancel or return an item. To accommodate these situations, we offer you with our cancellation and return policy for In-Store (local) purchases. Please review the guidelines below:

Cancellation Policy

 Order Type Time Frame Action Fee
In-Stock Orders Within 72 hours of Purchase Processing Fee 3% of Total Purchase Price
After 72 hours of Purchase Cancellation with applicable fees 20% of Total Purchase Price
Custom Made Orders Within 72 hours Processing Fee 3% of Total Purchase Price (Unless paid in cash)
After 72 hours Not Accepted N/A

 

Return Policy

 Order Type Time Frame Return Policy Fee
Standard Orders Within 3 days of delivery / pickup Accepted with Restocking Fee 20% of Total Purchase Price
After 3 Days Not Accepted N/A
Custom Made Orders Not Accepted Not Accepted N/A

** Return items will be inspected on-site during pickup. Items must be in original and new condition. If the return item does not meet the original delivered condition, it will not be picked up or returned. If returns are accepted refunds will be issued within 3–5 business days from the date of pickup. **

Promotion, Clearance, and Floor Samples

All items sold as part of promotions, clearance, and floor samples are considered as final sales. No returns, exchanges, or cancellations for these items. All items are sold as-is.

Non-Refundable Items

Mattresses, bedding, foundations, adjustable bases, accessories, delivery fees, redelivery fees, pickup fees, restocking fees, and deposits for special orders are non-refundable. Bedding items, include those with no comfort exchange, are also not eligible for return.

Order Timeframe

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Warranty

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Financing

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Cancellation / Returns

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Claims

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