In-Store (Local) Purchase Policy
Cancellation Policy
Order Type | Time Frame | Action | Fee |
In-Stock Orders | Within 72 hours of Purchase | Processing Fee | 3% of Total Purchase Price |
After 72 hours of Purchase | Cancellation with applicable fees | 20% of Total Purchase Price | |
Custom Made Orders | Within 72 hours | Processing Fee | 3% of Total Purchase Price (Unless paid in cash) |
After 72 hours | Not Accepted | N/A |
Return Policy
Order Type | Time Frame | Return Policy | Fee |
Standard Orders | Within 3 days of delivery / pickup | Accepted with Restocking Fee | 20% of Total Purchase Price |
After 3 Days | Not Accepted | N/A | |
Custom Made Orders | Not Accepted | Not Accepted | N/A |
** Return items will be inspected on-site during pickup. Items must be in original and new condition. If the return item does not meet the original delivered condition, it will not be picked up or returned. If returns are accepted refunds will be issued within 3–5 business days from the date of pickup. **
Promotion, Clearance, and Floor Samples
All items sold as part of promotions, clearance, and floor samples are considered as final sales. No returns, exchanges, or cancellations for these items. All items are sold as-is.
Non-Refundable Items
Mattresses, bedding, foundations, adjustable bases, accessories, delivery fees, redelivery fees, pickup fees, restocking fees, and deposits for special orders are non-refundable. Bedding items, include those with no comfort exchange, are also not eligible for return.
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In-Store (Local) Purchase Policies
We understand that sometimes plans change, and you may need to cancel or return an item. To accommodate these situations, we offer you with our cancellation and return policy for In-Store (local) purchases. Please review the guidelines below:
Cancellation Policy
Order Type | Time Frame | Action | Fee |
In-Stock Orders | Within 72 hours of Purchase | Processing Fee | 3% of Total Purchase Price |
After 72 hours of Purchase | Cancellation with applicable fees | 20% of Total Purchase Price | |
Custom Made Orders | Within 72 hours | Processing Fee | 3% of Total Purchase Price (Unless paid in cash) |
After 72 hours | Not Accepted | N/A |
Return Policy
Order Type | Time Frame | Return Policy | Fee |
Standard Orders | Within 3 days of delivery / pickup | Accepted with Restocking Fee | 20% of Total Purchase Price |
After 3 Days | Not Accepted | N/A | |
Custom Made Orders | Not Accepted | Not Accepted | N/A |
** Return items will be inspected on-site during pickup. Items must be in original and new condition. If the return item does not meet the original delivered condition, it will not be picked up or returned. If returns are accepted refunds will be issued within 3–5 business days from the date of pickup. **
Promotion, Clearance, and Floor Samples
All items sold as part of promotions, clearance, and floor samples are considered as final sales. No returns, exchanges, or cancellations for these items. All items are sold as-is.
Non-Refundable Items
Mattresses, bedding, foundations, adjustable bases, accessories, delivery fees, redelivery fees, pickup fees, restocking fees, and deposits for special orders are non-refundable. Bedding items, include those with no comfort exchange, are also not eligible for return.
Order Timeframe
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Warranty
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Financing
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Cancellation / Returns
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Claims
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