In-Store (Local) Purchase Policy

We understand that sometimes plans change, and you may need to cancel or return an item. To accommodate these situations, we offer you with our cancellation and return policy for In-Store (local) purchases. Please review the guidelines below:

Cancellation Policy

Order Type	Time Frame	Action	Fee
In-Stock Orders	Within 72 hours of Purchase	Processing Fee	3% of Total Purchase Price
	After 72 hours of Purchase	Cancellation with applicable fees	20% of Total Purchase Price
Custom Made Orders	Within 72 hours	Processing Fee	3% of Total Purchase Price (Unless paid in cash)
	After 72 hours	Not Accepted	N/A

 

Return Policy

Order Type	Time Frame	Return Policy	Fee
Standard Orders	Within 3 days of delivery / pickup	Accepted with Restocking Fee	20% of Total Purchase Price
	After 3 Days	Not Accepted	N/A
Custom Made Orders	Not Accepted	Not Accepted	N/A

LV Furniture Collection Shipping Policy

1. ABOUT OUR POLICY

At LV Furniture Collection, we prioritize expedient delivery service by providing accurate status updates and detailed shipping information. Our signature bonded and top-grain Italian leather products are handcrafted by our overseas manufacturers and shipped to our Las Vegas warehouse. Once cleared through customs and received at our warehouse, orders are assigned to a carrier for final delivery. Please note that shipments may pass through multiple terminals and be affected by logistics variables beyond our control.

2. KEY POINTS

Before and during the order process, customers are expected to:

• Provide accurate contact and shipping details, and inform us of any changes in advance

• Understand that delivery dates and times are estimates provided by the carrier

• Be aware that packaging may increase the product dimensions by 2 to 5 inches

• Accept that external conditions such as weather or traffic may cause delays

• Acknowledge that Room of Choice drivers will not move or rearrange non–LV Furniture items

• Not refuse deliveries unless authorized (see Return Policy)

• Understand that in-transit orders cannot be canceled, and refusals may incur fees

3. SHIPPING LOCATIONS

A. NATIONWIDE SHIPPING

We ship to all 48 contiguous United States. Residents in Alaska, Hawaii, and Puerto Rico must contact us for delivery options and pricing.

For International delivery please reach out to one of our representatives for delivery pricing.

In the event an address poses logistical issues (e.g., ferry transport or inaccessible terrain), we will offer:

• Pick-up from the nearest terminal

• Re-consignment to a new address (customer responsible for additional charges)

B. INTERNATIONAL SHIPPING

Please reach out to one of our representatives for delivery pricing

4. SHIPPING PROCEDURES & SERVICES

A. SHIPPING & DELIVERY TIME FRAME

ORDER TYPE	PROCESSING TIME	ESTIMATED DELIVERY TIME
Special Orders	5–7 Business Days	12–16 Weeks or 5–8 Months*
Incoming Orders	5–7 Business Days	4–6 Weeks
In-Stock Orders	5–7 Business Days	2–4 Weeks / 5–14 Business Days

*Special order timelines depend on manufacturer and global logistics. Shipping delays may occur due to port congestion, weather, or other uncontrollable factors.

B. TRACKING

Tracking numbers are provided once available. Customers are encouraged to monitor the carrier’s website. Carriers are responsible for confirming the delivery date or window.

C. DELIVERY PROCESS

Delivery is handled by third-party carriers or LV Furniture Collection personal delivery team for local customers.

Customers will receive a POD (Proof of Delivery) form, and any damage or missing items must be noted at time of delivery. Standard delivery includes curbside drop-off unless upgraded. Unattended delivery transfers all risk to the customer.

Room of Choice is available for an added fee and does not include:

• Assembly or installation

• Trash removal

• Photo documentation or claim submissions

Customers must ensure entryways are large enough to accommodate deliveries. If not, the delivery will default to curbside drop-off.

D. PICK-UP PROCESS & DELIVERY RESTRICTIONS

Pick-up at terminals is available with pre-approval. Valid photo ID and BOL are required. Certain remote or high-security areas may not be serviceable. Items delivered to apartment buildings are dropped at the ground-level dock.

E. LIFTGATE SERVICE

Liftgate service is available except for queen/king beds. Customers must assist or arrange assistance for these items.

F. ROOM OF CHOICE

This service is available for $349 per delivery. It includes in-room placement only. Customers must inspect packaging and note any issues on the POD. Missed appointments or improper conditions may result in rescheduling fees.

G. DELIVERY AREA READINESS

To ensure a smooth and successful delivery - whether with or with our assembly - customers must ensure that the designated area is completely clear and accessible prior to the arrival of our delivery team. Our delivery service DOES NOT include the removal, relocation, or disposal of any existing furniture unless specifically arranged in advance. If the delivery area is not ready and prevents our team from completing the delivery or setup, the delivery may need to be rescheduled, and additional fees may apply.

5. IN-TRANSIT ISSUES

Visible damage or missing items must be noted on the POD and submitted via our claims process within 48 hours. Claims submitted beyond this timeframe may be denied.

6. FEES

A. SHIPPING

Flat-rate based on address.

B. Room of Choice

$349 per delivery

C. STORAGE 

First 30 days are complimentary. $15/day afterward, capped at $150/month. Orders with outstanding fees may be canceled with amounts applied toward the balance.

D. CANCELLATIONS & REFUSED SHIPMENTS

Orders may be canceled within 24 hours of purchase. Refused shipments are subject to all related fees, including:

• Original shipping

• Return shipping

• Redelivery

• Restocking and storage fees

For questions, contact us at (725) 308-3008 or customerservice@lvfurniturecollection.com

LV Furniture Collection Limited Warranty

ABOUT OUR WARRANTY

At LV Furniture Collection, we take pride in offering high-quality, handcrafted and curated furniture selections designed with care and precision, including sofas, dining furniture, case goods, and more. While our products are built to last, we understand that unforeseen issues may arise. Our Limited Warranty is intended to cover specific manufacturing and material defects under normal residential use, offering you greater peace of mind with every purchase.

WARRANTY COVERAGE

Our Limited Warranty covers defects in workmanship and materials for purchases made directly through our website or showroom located in Las Vegas, Nevada. The warranty period begins once the order is delivered and received in full by the customer. Coverage applies only to defects as outlined in this policy and will be void under the conditions detailed in the Exclusions section.

This warranty applies exclusively to furniture used under normal residential conditions. Use in commercial settings, rental properties, or public spaces is not covered. The warranty is extended only to the original purchaser and is non-transferable.

WARRANTY COVERAGE TABLE

LEATHER CARE, REPAIRS & MAINTENANCE

Proper care is essential for maintaining the longevity of leather furniture. Customers are responsible for using only professional-grade leather care products. Use of improper, abrasive, or unapproved cleaning products may void this warranty. Due to the natural variations in leather grain, texture, and color, we do not guarantee an exact match on repaired or replaced parts.

SURFACE CARE, REPAIRS & MAINTENANCE

Proper care is essential for maintaining the appearance and integrity of wood, metal, and glass surfaces. Avoid placing hot, abrasive, or wet objects directly on the surfaces without protective barriers. Use only non-abrasive cleaners approved for the material type. Damage caused by improper cleaning or lack of maintenance may void this warranty.

WARRANTY EXCLUSIONS

This Limited Warranty does not cover:

• Exposure to heat, sunlight, artificial lighting, or outdoor conditions

• Improper placement or storage

• Incorrect assembly or disassembly

• Burn marks, ash residue, or damage from smoking

• Standard wear and tear

• Peeling, wrinkling, pilling, or seam issues

• Discoloration, fading, or staining from improper cleaning

• Cushion softening or loss of firmness

• Damage from pets, including scratches

• Structural damage due to misuse or accidents

• Modifications or alterations by the owner

• Freight or in-transit damage (see Freight & Delivery Damage section)

• Aesthetic concerns such as size, color, or design preference

• Acts of nature (flood, earthquake, etc.)

• Surface scratches, finish wear, and minor cosmetic damages are not considered manufacturing defects

FREIGHT & DELIVERY DAMAGE

Damage incurred during shipping or delivery is not covered under this warranty. Customers must submit a claim within 48 hours of receiving their order to be eligible for resolution. Claims submitted after this period may not be accepted.

Customers are strongly encouraged to inspect the product thoroughly upon delivery and document any visible damages before signing the delivery receipt.

Please refer to our Claim Policy for further details.

WARRANTY CLAIMS

Warranty claims are not eligible for returns or refunds. If you believe your issue qualifies under this policy, please contact our customer service team. Customers are required to submit clear photos or videos of the claimed defect along with their warranty claim for assessment.

Claims will typically be reviewed and processed within 10–14 business days upon receipt of all required documentation. All valid claims will be individually assessed, and resolutions may include repair, replacement, or store credit, depending on the circumstances.

LV Furniture Collection reserves the right to make the final determination regarding any warranty claim.

LV Furniture Collection is not responsible for any inconvenience, loss of use, or other consequential damages that may result from a warranty claim.

For assistance, please contact us:

Phone: +1 (725) 308-3008

Email: customerservice@lvfurniturecollection.com

 

LV Furniture Collection Online Financing Options

1. ABOUT OUR FINANCING

At LV Furniture Collection, we believe that style and comfort should be accessible to everyone. That’s why we offer flexible and affordable financing plans to help you bring home the modern, high-quality furniture you love—without compromising your budget.

2. FINANCING OPTIONS

A. SIXTY-FORTY PAYMENT PLAN

Buy now, pay later: 60% now, 40% later!

• Reach out to our sales team

• Submit the needed information to our customer service email or to one of our representatives

• Upload the following documents with your form:

  • A completed application form

  • A valid driver’s license or state-issued photo ID

  • A copy of the credit card being used for the purchase (must show full name and last 4 digits)

B. SYNCHRONY BANK FINANCING

• At checkout, select 'Synchrony Financing' and click "Complete Order."

• Follow the steps on the financing page.

• Complete your purchase.

3. CONDITIONS

A. SIXTY-FORTY PAYMENT DETAILS

• A 60% deposit is required at the time your order is placed.

• The remaining 40% balance is due within 85-90 calendar days from the order confirmation date.

• You will receive a reminder 10-15 days before your payment is due.

• Any unpaid balance after 90 days will incur a 3% service fee.

• Payment extensions require written approval from an LV Furniture Collection representative.

• If your balance remains unpaid by the shipment date, your items may be stored for up to 6 months with applicable storage fees.

• See our Shipping Policy for additional details.

B. PAYMENT PLAN EXCLUSIONS

• Financing plans cannot be combined.

• Payment data is securely stored and used only by authorized personnel.

• Your contact and billing information may be shared with third-party carriers for delivery or service purposes.

• If the billing and shipping addresses differ, additional documentation may be required.

• Customers must update payment information promptly to avoid delays.

• All authorization forms must be submitted with valid photo ID and credit card documentation.

• Cancellations after (24) hours are not accepted

By making a purchase, you agree to the Terms and Conditions of LV Furniture Collection.

Have questions? Contact us at (725)308-3008 or email customerservice@lvfurniturecollection.com

Get started with your payment plan today!

LV Furniture Collection Return & Cancellation Policy

1. ABOUT OUR POLICY

Every LV Furniture Collection team member is dedicated to ensuring you are completely satisfied with your shopping experience. If you wish to return your order, you may do so in accordance with our Return Policy (“Policy”) and the guidelines outlined below. Customers are responsible for the entire return process (“Return Process”), which includes the steps, procedures, and applicable fees. Orders that arrive at our Las Vegas, Nevada warehouse with any damaged or missing items will incur additional charges, which will be deducted from the refund amount. Orders with open claims are subject to extra fees for any additional issues occurring during the Return Process. Items returned in a condition other than their original, unused state will also be subject to deductions. This includes, but is not limited to, rips, tears, scuffs, stains, dents, scratches, odors, or any sign of use. Refunds will only be issued following a complete inspection at our warehouse.

2. POLICY DETAILS

A. Key Points

• Returns for special, online, and in-stock orders (excluding showroom orders) will be accepted up to thirty (30) calendar days from the delivery date.

• The return timeline begins on the date the order is received.

• A 35% restocking fee applies to all returns submitted between days 4–30 or for unauthorized returns or refused shipments, including drop-ship orders.*

• Items must be returned in original or equivalent packaging. A $200 repackaging fee may apply for inadequate packaging.

• Refunds are issued to the original payment method.

• Special orders are not eligible for exchange.

• As-is, display, clearance, or Final Sale items and individual pieces of a multi-piece order are not eligible for return or exchange.

• Orders may not be canceled after 2 days (48 hours) of the initial payment.

*Unauthorized returns are those that do not meet the criteria outlined in Section 3 (Return Steps).

B. Return Chart: Special & In-Stock / Online Orders

Return Timeline (Calendar Days)	Return Accepted?	Applicable Fees
Day 1 - 3	Yes	Return Costs
Day 4 - 30	Yes	35% Restocking Fee + Return Costs
After 30 Days	No	N/A

C. Showroom Order Returns & Exchanges

Refer to the terms and conditions provided at the time of purchase. All showroom-related inquiries must be directed to a showroom representative.

3. RETURN & REFUND PROCESS

A. Return Steps

• All returns must be confirmed by email prior to proceeding.

B. Refund Process

Once received, returned items will be inspected by our warehouse team. If the item is not in original condition, applicable fees may apply. Refunds will be issued less any applicable deductions within approximately 3–5 business days of the return's arrival. Timelines may vary. Contact us directly for updates.

4. CANCELLATIONS

A. Restrictions

• Orders may be canceled free of charge within 2 days (48 hours) of payment.

• After 2 days, orders enter processing and CANNOT be canceled, regardless of production or shipping status.

• Canceling an order removes all items from it and is not reversible.

B. Cancellation Timeline

Timeline from Initial Payment	Charge (%)
Within 2 Days (48 Hours)	Complimentary Cancellation
After 2 Days	Not eligible for cancellation

5. SHIPPING & DELIVERY CONDITIONS

LV Furniture Collection is not responsible for delays caused by:

• Manufacturer scheduling

• Material shortages

• Severe weather

• Port or road congestion

• Customs delays

• High-volume shipping periods

• Holiday closures

• Carrier communication issues

• Force majeure or other uncontrollable events

Refunds will not be issued due to these factors.

6. PRICE MATCH POLICY

Please see our Terms and Conditions for full details.

7. ONLINE & IN-STORE CREDIT

Store credit may be offered instead of a refund. If a new order exceeds the credit amount, the remaining balance may be paid by credit card or ACH.

For any questions regarding this Policy, please contact us at (725)308-3008 or email customerservice@lvfurniturecollection.com.

LV Furniture Collection Online Claim Policy

1. ABOUT OUR POLICY

At LV Furniture Collection, we strive to provide the best service possible. While we do everything to ensure your order design and delivery are seamless, there may be issues that occur during the manufacturing and shipping process. Any damaged or missing items can be addressed through a claim, and the entire claim process (“Process”) will consist of providing detailed information to the LV Furniture Collection Claims Department (“Department”) for us to provide an appropriate resolution. Carefully review the details of our Claim Policy (“Policy”) to make sure any issues are promptly noted and relayed to our team.

2. ESSENTIAL CLAIM DETAILS

A. KEY POINTS

For each claim, customers are to make note of the following key points when reporting to our customer service:

• Claim forms must be submitted within forty-eight (48) hours from the date you receive your order

• Additional information required to sufficiently process your claim must be submitted within seventy-two (72) hours from the date the Department requests it

• The claim process will commence as soon as you report to our customer service (customerservice@lvfurniturecollection.com)

• All information must be thorough and accurate

• You must make a note of any visible damage or missing pallets/packaging (or contents) on the Proof of Delivery (POD) form during the delivery process

• Allow up to fourteen (14) business days from the date you submit your claim form for any notifications from the Department

• The claim process may take up to thirty (30) business days from the initial claim date

• For customers who provide insufficient documentation or fail to maintain continual correspondence with a Department representative, their claims may either be delayed or closed entirely

• Approved claims offering uplifts (compensation) in the form of in-store or online credit will be settled in an amount determined by the Department

• Unauthorized returns and refused shipments for damaged and/or missing items will incur a restocking fee and additional freight charges (LV Furniture Collection does not refund any shipping charges), and these items may not qualify for consideration during the claim process

• There can be only one claim form per order; one order may come with multiple items for which one claim form would need to be submitted

• Uplifts, repairs, or replacements will NOT be supplemented for claims with any details intentionally or unintentionally omitted during the initial 48-hour claim process

• All proposed uplifts, repairs, or replacements from the Department will NOT be processed separately; in order to process any claim with multiple offers, the Department requires confirmation of ALL resolution types simultaneously

• Any item with concealed damage (i.e., any non-exposed damage) may, if the damage does not affect the product’s functionality, be resolved with an uplift in lieu of repairs

• Repairs for torn fabric pieces underneath a sectional (i.e., dust covers that are not visible) will NOT be repaired or installed by LV Furniture Collection or third-party contractors

• Replacement parts such as legs, glass panels, or other accessories will NOT be installed by LV Furniture Collection or any third-party contractor; customers may locate contractors or companies to perform the installations

• Claims are determined based on manufacturing and/or in-transit issues and are resolved according to the information provided by the customer and assessed by the Department during the claim process; resolutions are not associated with returns, shipping issues or anything unrelated to damaged or missing items noted in the final delivery process

• Any claim not reported within the 48-hour period will be addressed as a warranty issue and handled accordingly (see our Warranty Policy for more information)

Once you have submitted your claim, the Department will contact you, via email, with the next steps. Ample evidence of damaged or missing items is required to properly analyze and process a claim, so be sure to include as many pictures and descriptive details as possible when filling out your claim form. Claims are resolved on a case-to-case basis. Information provided to the Department within the designated time period does not automatically guarantee approval of a claim. Properly submitted claim forms will help minimize delays throughout the claim process. Be sure to check your spam folder for any missed emails.

B. APPROVED CLAIMS

Approved claims will consist of uplifts, repairs, and/or replacements by the Department in accordance with this Policy. Once a claim has been approved and processed, the claim will be closed, and no further resolution will be provided. If customers do not respond to an offer within thirty (30) calendar days from the offer date, the claim will be closed, and the offer will no longer be valid. Claims can be closed through either of the following situations:

• A customer accepts a proposed resolution

• A customer does not respond to the Department’s proposed resolution(s) within the allotted 30-day time period

• A customer continually refuses a valid offer for reasons that do not correlate with this Policy

• A customer does not simultaneously accept all offers

C. DENIED CLAIMS

A claim may be denied for any of the following reasons:

• The initial claim form with the required proper documentation was not submitted within the 48-hour timeline

• A customer did not make a note of any damage to the packaging (and pallets, if applicable) on the POD prior to completion of their delivery

• Any items were intentionally mishandled by the consignee(s) before, during, and/or after the claim process

• The issue does not meet the criteria for a claim (i.e., the problem pertains to a warranty issue)

If a claim is denied, the claim will be closed, and no further action regarding additional uplifts, repairs, and/or replacements will be possible. Once a claim is closed, it is no longer eligible for review, and any additional resolutions will not be considered.

3. CLAIM FORM & PROCEDURE

A. CLAIM STEPS

Follow the steps below to complete the initial claim process:

1. Request a Claim Form by contacting us

2. Fill out each starred (*) section

3. Upload photos and/or videos showing all issues

4. Submit your claim via email to customerservice@lvfurniturecollection.com

The following information is required for any damaged or missing items in order for the Department to substantiate (but not guarantee approval of) a viable claim:

• Far-view photos of the entire product

• Close-up and far-view photos of the individual pieces

• Photos of the packaging (and pallets, if applicable)

• A detailed description of every issue

B. CLAIM TIMELINE

Documentation & Process	Time Frame
Claim Form	48 Hours*
Additional Details (if requested)	72 Hours
Department Initial Assessment	14 Business Days
Department Final Assessment	30 Business Days

*Claims must be submitted within 48 hours from the date a customer receives their order.

C. CLAIM RESOLUTION TYPE

Uplifts, repairs, and replacements for all orders are carefully assessed by the Department and are categorized accordingly. The Department works in conjunction with the carrier to determine the most appropriate resolution based on the information provided by the customer during the claim process.

D. CLAIM RESOLUTION CHART

Claim Issue	Damage Percentage	Resolution Type
Dents, scuffs, marks, tears, holes, rips	1–10%	Uplift or in-store credit
Damage to removable parts (legs, pillows)	1–10%	Replacement
Damage to sectional dust covers	1–10%	Repair kit
Unusable (destroyed) furniture**	50% or higher	Uplift or replacement
Missing items	N/A	Uplift or replacement

**"Unusable" items are products damaged beyond repair.

E. REPLACEMENT PART SHIPPING

Replacement parts not in stock will be ordered from our overseas manufacturer. Delivery typically takes 12–16 weeks. Unless otherwise noted, replacement parts will be shipped to the original shipping address. In-stock items may take 2–4 weeks.

4. RESPONSE TIMES & GENERAL CORRESPONDENCE

A. CLAIM RESPONSE TIMES

Customers must respond to any Department communication within 30 calendar days. If not, the claim will be closed automatically. Reopening is at the discretion of LV Furniture Collection.

B. REPAIRS

Concerns about completed repairs must be reported within 24 hours. If not, the claim will be closed. Appointments confirmed for repair services must be honored or fees may apply.

5. DELIVERY PROCESS

A. PACKAGING & POD

Customers must inspect packaging and contents and report any issues on the Proof of Delivery (POD). If not reported, the damage is assumed to have occurred after delivery. Packaging should be photographed before being dismantled.

B. PACKAGING DISMANTLING

Customers should avoid using sharp tools when unboxing. Any damages from such tools will not be approved. Our carriers do not use sharp tools.

For questions, email: customerservice@lvfurniturecollection.com or call (725)308-3008.