Our Policy

In-Store (Local) Purchase Policies

We understand that sometimes plans change, and you may need to cancel or return an item. To accommodate these situations, we offer you with our cancellation and return policy for In-Store (local) purchases. Please review the guidelines below:

Cancellation Policy

Order Type	Time Frame	Action	Fee
In-Stock Orders	Within 72 hours of Purchase	Processing Fee	3% of Total Purchase Price
	After 72 hours of Purchase	Cancellation with applicable fees	20% of Total Purchase Price
Custom Made Orders	Within 72 hours	Processing Fee	3% of Total Purchase Price (Unless paid in cash)
	After 72 hours	Not Accepted	N/A

Return Policy

Order Type	Time Frame	Return Policy	Fee
Standard Orders	Within 3 days of delivery / pickup	Accepted with Restocking Fee	20% of Total Purchase Price
	After 3 Days	Not Accepted	N/A
Custom Made Orders	Not Accepted	Not Accepted	N/A

** Return items will be inspected on-site during pickup. Items must be in original and new condition. If the return item does not meet the original delivered condition, it will not be picked up or returned. If returns are accepted refunds will be issued within 3–5 business days from the date of pickup. **

Promotion, Clearance, and Floor Samples

All items sold as part of promotions, clearance, and floor samples are considered as final sales. No returns, exchanges, or cancellations for these items. All items are sold as-is.

Non-Refundable Items

Mattresses, bedding, foundations, adjustable bases, accessories, delivery fees, redelivery fees, pickup fees, restocking fees, and deposits for special orders are non-refundable. Bedding items, include those with no comfort exchange, are also not eligible for return.

Customer Responsibility for Product Care & Damages

At LV Furniture Collection, we strive to provide a welcoming and enjoyable shopping experience for all customers. To maintain the quality and condition of our showroom, we kindly ask that customers supervise their children and handle our products with care.

Supervision & Safety

Parents and guardians are responsible for supervising their children at all times while in the store.
Some furniture pieces are not designed for play or climbing, and improper use may result in damage or injury.
Customers should be mindful of their surroundings and avoid actions that may cause damage or messes.

Customer Responsibility

Customers are responsible for any damage, stains, or misuse of showroom products, including but not limited to:

Product Damage – If a customer or their child causes damage to an item, they are responsible for the full retail price of the damaged item.
Spills & Stains – Any food, drink, or other substance spilled or stained on showroom products may require cleaning or repair. The customer may be charged for the necessary service.
Misuse of Products – Store items should be used appropriately. Actions such as standing or jumping on furniture, forcefully handling fragile displays, or using items in ways they were not intended may result in damage, for which the customer will be responsible.

We appreciate your cooperation in helping us maintain a safe and respectful shopping environment. If you have any questions, our staff is happy to assist.