Order Timeframe

LV Furniture Collection Shipping Policy

  1. ABOUT OUR POLICY

At LV Furniture Collection, we prioritize expedient delivery service by providing accurate status updates and detailed shipping information. Our signature bonded and top-grain Italian leather products are handcrafted by our overseas manufacturers and shipped to our Las Vegas warehouse. Once cleared through customs and received at our warehouse, orders are assigned to a carrier for final delivery. Please note that shipments may pass through multiple terminals and be affected by logistics variables beyond our control.

  1. KEY POINTS

Before and during the order process, customers are expected to:

  • Provide accurate contact and shipping details, and inform us of any changes in advance

  • Understand that delivery dates and times are estimates provided by the carrier

  • Be aware that packaging may increase the product dimensions by 2 to 5 inches

  • Accept that external conditions such as weather or traffic may cause delays

  • Acknowledge that Room of Choice drivers will not move or rearrange non–LV Furniture items

  • Not refuse deliveries unless authorized (see Return Policy)

  • Understand that in-transit orders cannot be canceled, and refusals may incur fees

  1. SHIPPING LOCATIONS

A. NATIONWIDE SHIPPING

We ship to all 48 contiguous United States. Residents in Alaska, Hawaii, and Puerto Rico must contact us for delivery options and pricing.

For International delivery please reach out to one of our representatives for delivery pricing.

In the event an address poses logistical issues (e.g., ferry transport or inaccessible terrain), we will offer:

  • Pick-up from the nearest terminal

  • Re-consignment to a new address (customer responsible for additional charges)

B. INTERNATIONAL SHIPPING

Please reach out to one of our representatives for delivery pricing

  1. SHIPPING PROCEDURES & SERVICES

A. SHIPPING & DELIVERY TIME FRAME

ORDER TYPE PROCESSING TIME ESTIMATED DELIVERY TIME
Special Orders 5–7 Business Days 12–16 Weeks or 5–8 Months*
Incoming Orders 5–7 Business Days 4–6 Weeks
In-Stock Orders 5–7 Business Days 2–4 Weeks / 5–14 Business Days

*Special order timelines depend on manufacturer and global logistics. Shipping delays may occur due to port congestion, weather, or other uncontrollable factors.

B. TRACKING

Tracking numbers are provided once available. Customers are encouraged to monitor the carrier’s website. Carriers are responsible for confirming the delivery date or window.

C. DELIVERY PROCESS

Delivery is handled by third-party carriers. Customers will receive a POD (Proof of Delivery) form, and any damage or missing items must be noted at time of delivery. Standard delivery includes curbside drop-off unless upgraded. Unattended delivery transfers all risk to the customer.

Room of Choice is available for an added fee and does not include:

  • Assembly or installation

  • Trash removal

  • Photo documentation or claim submissions

Customers must ensure entryways are large enough to accommodate deliveries. If not, the delivery will default to curbside drop-off.

D. PICK-UP PROCESS & DELIVERY RESTRICTIONS

Pick-up at terminals is available with pre-approval. Valid photo ID and BOL are required. Certain remote or high-security areas may not be serviceable. Items delivered to apartment buildings are dropped at the ground-level dock.

E. LIFTGATE SERVICE

Liftgate service is available except for queen/king beds. Customers must assist or arrange assistance for these items.

F. ROOM OF CHOICE

This service is available for $349 per delivery. It includes in-room placement only. Customers must inspect packaging and note any issues on the POD. Missed appointments or improper conditions may result in rescheduling fees.

  1. IN-TRANSIT ISSUES

Visible damage or missing items must be noted on the POD and submitted via our claims process within 48 hours. Claims submitted beyond this timeframe may be denied.

  1. FEES

A. SHIPPING

Flat-rate based on address.

B. Room of Choice

$349 per delivery

C. STORAGE 

First 30 days are complimentary. $15/day afterward, capped at $150/month. Orders with outstanding fees may be canceled with amounts applied toward the balance.

D. CANCELLATIONS & REFUSED SHIPMENTS

Orders may be canceled within 24 hours of purchase. Refused shipments are subject to all related fees, including:

  • Original shipping

  • Return shipping

  • Redelivery

  • Restocking and storage fees

For questions, contact us at (725) 308-3008 or customerservice@lvfurniturecollection.com